Privacy Policy

Information We Collect

We collect information that you provide to us directly, information we collect automatically when you use our website, and information we receive from third–party sources. The table below summarizes the categories.

How We Collect Information

Directly From You

You provide information when you fill out a contact form, request a home value estimate, register for an account, schedule a property tour, sign up for listing alerts, subscribe to a newsletter, apply for the Homevets Heroes Program, or communicate with one of our agents.

Automatically Through Technology

When you visit our website, we and our service providers automatically collect technical information using cookies, web beacons, and similar technologies. This includes information about your device, browser, and how you interact with our pages. See Section 7 for full details on cookies.

From Third–Party Sources

We may receive information about you from:

• MLS feeds — if you tour a property or submit an offer through another agent.
• Marketing partners — lead–generation services such as Realtor.com, Zillow, or referral networks that provide your inquiry to us.
• Lender partners — if you authorize a partner lender (such as CrossCountry Mortgage) to share pre–approval status with us as part of your home search.
• Social media — if you interact with our pages or click an ad, the platform may share limited profile information with us in accordance with its own privacy policy.
• Public records — tax records, voter records, and property records used for legitimate real estate purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and connect you with one of our licensed agents.
• To provide real estate services including property searches, listing presentations, market analyses, showings, and transaction support.
• To determine eligibility for the Homevets Heroes Program (20% of agent commission rewarded to qualifying heroes).
• To send appointment confirmations, tour reminders, and transaction status updates.
• To send marketing communications about new listings, market reports, neighborhood guides, and our services—subject to your communication preferences and applicable law.
• To improve our website, content, and service offerings.
• To detect, investigate, and prevent fraud, security incidents, and prohibited activity.
• To comply with legal obligations including TREC record–keeping requirements, Fair Housing laws, and tax reporting.
• To enforce our Terms and Conditions and other agreements.

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing your personal information, we rely on the following:

• Consent — for SMS marketing, email marketing, and certain cookie categories.
• Contract performance — to provide the real estate services you have requested.
• Legitimate interests — to operate, improve, and secure our website and respond to inquiries, balanced against your privacy rights.
• Legal obligation — to comply with TREC, IRS, anti–money–laundering, Fair Housing, and other regulatory requirements.

SMS & Text Messaging

If you provide your phone number through one of our forms and consent to SMS communications, Homevets Realty may send you text messages related to your real estate inquiry. This section explains exactly what to expect.

Message Types You May Receive

• Appointment confirmations and reminders for property tours and consultations.
• Listing alerts matching your saved search criteria.
• Updates on offers, contracts, inspections, and closings.
• Agent introductions and follow–ups from your assigned Homevets Realty agent.
• Promotional messages about market reports, neighborhood guides, and special programs (only if you opt in to marketing).

Frequency, Cost, and Carriers

• Frequency varies based on your activity and transaction stage.
• Message and data rates may apply per your wireless carrier’s plan.
• Carriers (AT&T, T–Mobile, Verizon, and others) are not liable for delayed or undelivered messages.

How to Opt Out or Get Help

• Reply STOP to any text message to unsubscribe. A single confirmation message will follow.
• Reply HELP for assistance, or email [email protected].
• Reply START after opting out if you wish to re–subscribe.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies (pixels, local storage, and tags) to operate properly, remember your preferences, and analyze how the site is used. We use the following categories:

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies entirely, accept only certain types, or be notified when a cookie is set. Disabling cookies may limit some features of our website.

How We Share Information

Homevets Realty does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

With Our Licensed Agents

Your inquiry and contact information are shared with the Homevets Realty agent assigned to assist you, including agents on affiliated teams such as the Segarra H.E.A.T. Team.

With Service Providers

We use trusted third–party vendors that support our business operations under strict confidentiality and data–protection obligations. These include:

• Customer relationship management (CRM) and lead routing platforms.
• Email and SMS delivery providers.
• Website hosting and security providers.
• IDX and MLS data providers.
• Analytics, advertising, and conversion measurement tools.
• Document signing and transaction management platforms.

With Transaction Partners

If you proceed toward a real estate transaction, we may share information—with your knowledge—with title companies, lenders, inspectors, appraisers, insurance providers, and the cooperating brokerage on the opposite side of the transaction. Each of these parties handles your information under its own policies.

For Legal & Safety Reasons

We may disclose information when we believe in good faith that disclosure is necessary to comply with a subpoena, court order, or legal process; to enforce our Terms; to investigate suspected fraud or violations of law; or to protect the rights, property, or safety of Homevets Realty, our clients, or the public.

Business Transfers

If Homevets Realty is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the commitments in this Privacy Policy.

Data Retention

We keep your personal information only as long as needed for the purposes described in this Policy or as required by law. Retention periods generally fall into the following categories:

• Inquiry data — retained for up to 36 months after your last interaction unless you opt out sooner.
• Account data — retained while your account is active and for a reasonable period thereafter.
• Transaction records — retained for at least four (4) years following the close of a transaction, as required by TREC and applicable Texas real estate regulations.
• SMS opt–in records — retained as needed to document consent and comply with TCPA requirements.
• Marketing data — retained until you unsubscribe or request deletion.
• Aggregated or de–identified data — may be retained indefinitely for analytics and improvement purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (HTTPS/TLS), access controls, vendor due diligence, employee training, and regular security reviews of our platforms.

No method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at [email protected].

Your Privacy Rights

Regardless of where you live, you have the following baseline rights regarding your information held by Homevets Realty:

To exercise any of these rights, email [email protected] or call (888) 953–8387. We will verify your identity before fulfilling the request and respond within the timeframe required by applicable law (generally 45 days, extendable by 45 additional days when reasonably necessary).

Texas Resident Rights

Under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, Texas residents have specific rights regarding their personal data, including the right to:

• Confirm whether we process your personal data and access that data.
• Correct inaccuracies in your personal data.
• Delete personal data we have collected or obtained about you.
• Obtain a portable copy of your personal data.
• Opt out of targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects.

Homevets Realty does not sell personal data and does not engage in profiling that produces legal effects. To exercise any Texas privacy right, contact [email protected]. If we decline a request, you have the right to appeal that decision by replying to our response. If your appeal is denied, you may contact the Texas Attorney General at texasattorneygeneral.gov.

California Resident Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you the following rights:

• Right to know the categories and specific pieces of personal information we have collected, the sources, business purposes, and categories of third parties with whom it is shared.
• Right to delete personal information we have collected, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information. (Homevets Realty does not sell personal information.)
• Right to limit the use of sensitive personal information.
• Right to non–discrimination for exercising your privacy rights.

To submit a CCPA request, email [email protected]. You may also designate an authorized agent to act on your behalf, in which case we will require verification of the agent’s authority.

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Oregon, Montana, and other states with comprehensive privacy laws may have rights similar to those described in the Texas and California sections above, including the right to access, correct, delete, and obtain a portable copy of personal data, and to opt out of targeted advertising or sales.

To exercise these rights, contact [email protected]. We will honor all applicable state privacy rights and respond within the timeframes required by law.

Children’s Privacy

Our website is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), if we learn that we have collected information from a child under 13 without verifiable parental consent, we will delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal that lets websites know you prefer not to be tracked. There is currently no universal standard for how websites should respond to DNT signals, and our website does not respond to them at this time. We do, however, honor the Global Privacy Control (GPC) signal where applicable to opt out of targeted advertising and sharing for residents of states whose privacy laws recognize GPC.

Third–Party Links

Our website may contain links to third–party websites, including lender partners, mortgage calculators, MLS feeds, school districts, mapping providers, and informational resources. These third parties operate independently of Homevets Realty and have their own privacy practices. We are not responsible for the content, privacy practices, or data handling of any third–party website. We encourage you to read the privacy policies of any third–party website you visit through a link on our site.

International Visitors

Our services are intended for residents and visitors located in the United States, primarily in the Greater Fort Hood and Central Texas region. If you access our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data–protection laws may differ from those in your jurisdiction. By using our website, you consent to such transfer and processing.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice such as a website banner or email to subscribers. We encourage you to review this Privacy Policy periodically. Your continued use of our website after a revision indicates your acceptance of the updated policy.